Refund and Cancellation Policy

Refund & Cancellation Policy – Vidioi

This Refund & Cancellation Policy explains how refunds, cancellations, and subscription changes are handled on Vidioi (“we,” “our,” or “us”), a digital streaming platform.

By using Vidioi, you agree to the terms outlined below.

1. Subscriptions

Vidioi offers subscription-based access to streaming content. Subscriptions may be billed:

  • Monthly

  • Annually

  • Or as otherwise displayed at the time of purchase

All subscriptions automatically renew unless cancelled before the next billing cycle.

2. Cancellation Policy

How to Cancel

You can cancel your subscription at any time by:

  • Going to Account Settings > Subscription

  • Selecting Cancel Subscription

  • Confirming your cancellation request

You may also contact support at:
📧 support@vidioi.com

What Happens After Cancellation

  • You will continue to have access until the end of your current billing period

  • No further charges will be made after cancellation

  • Your account will remain active unless you choose to delete it

3. Refund Policy

General Rule

All payments made to Vidioi are non-refundable, except where required by law.

This includes:

  • Subscription fees (monthly or yearly)

  • Partial usage periods

  • Unused watch time or content access

Eligible Refund Cases

Refunds may be granted in limited situations, such as:

  • Duplicate or accidental charges

  • Technical billing errors

  • Unauthorized transactions (after verification)

  • Legal requirements in your region

How to Request a Refund

To request a refund, contact us:

📧 support@vidioi.com

Include:

  • Your registered email or phone number

  • Transaction details (date, amount, payment method)

  • Reason for refund request

4. Processing Time

  • Refund requests are reviewed within 5–10 business days

  • Approved refunds are processed back to the original payment method

  • Bank or payment provider delays may apply

5. Free Trials (If Applicable)

If Vidioi offers a free trial:

  • You will not be charged during the trial period

  • Billing begins automatically after the trial ends unless cancelled

  • Cancelling during the trial prevents charges

6. Promotional Offers

Subscriptions purchased under discounts, promotions, or bundled offers:

  • May have limited or no refund eligibility

  • Are subject to the specific terms of the promotion

7. Chargebacks

Initiating a chargeback without contacting support first may result in:

  • Account suspension

  • Loss of access to Vidioi services

  • Review of account eligibility for future use

We encourage users to contact support to resolve issues before contacting their bank.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of Vidioi means you accept the updated policy.

9. Contact Us

If you have any questions or concerns:

📧 Email: support@vidioi.com
🌐 Help Center: Vidioi Support Section

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